Frequently Asked Questions

Hajj is obligatory (Fard) once in a lifetime for every adult Muslim who has the physical and financial capability (Istita'ah). To learn more about the requirements of eligibility, please check out the eligibility checklist on our Resources page.

Umrah is a highly recommended Sunnah (and obligatory once in a lifetime according to the stronger scholarly opinion) for those who have the means. You can find comparative rulings and preparation steps on our Resources page.

We offer two main packages: the Standard Package (30-35 Days) suitable for those who wish to spend extended time in the holy cities, and the Premium Package (14-17 Days) designed for busy professionals and senior citizens who prefer a shorter, more structured trip. Feel free to contact our specialists to discuss customizability.

Yes, we will ensure necessary support for senior citizens in shā'Allāh, especially in our Premium Package. We highly recommend registering with an accompanying family member to assist them during transit and rituals. Please note that there may be age restrictions imposed by the Government of Saudi Arabia from time to time. Please contact our specialists to discuss current rules.

Yes, children can accompany their parents. However, this depends on the rules and restriction applied by the Government of Saudi Arabia. Also, parents should be prepared for the physical demands of the journey. Please speak to us directly for family booking rates and specific logistical considerations.

Yes. For men, travelling alone within our organised groups is straightforward and well coordinated. For women, the ruling depends on the presence of a mahram. Please refer to the Religious Questions section below for detailed guidance.

We recommend preparing at least 6 to 12 months in advance. This includes physical conditioning (walking), spiritual preparation (studying rites), and financial pre-registration. Check the Before You Begin section on our Resources page for more information. Please also take note of the last date of pre-registration for Hajj 2027 i.e. 26 September 2026.

Key documents include a valid Passport (with at least 6 months validity from the travel date), National ID (NID) card, passport-sized photographs, and medical/vaccination certificates. We will guide you through the submission process after booking.

The Saudi Ministry of Health requires the Meningococcal Meningitis vaccination for all pilgrims. Seasonal Influenza and COVID-19 vaccinations are also highly recommended. We will provide the updated official list of requirements as your travel date approaches.

Yes. We're currently developing a range of practical guides and resources—including a packing checklist for both men and women—which will be available on our Guides & Resources page soon.

Yes, Hajj is obligatory once in a lifetime for those who are able. Any subsequent Hajj is considered voluntary (Nafl) and carries immense rewards.
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According to the most correct scholarly view, performing Umrah once in a lifetime is obligatory (Fard) for those who have the financial and physical capability, just like Hajj.
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Yes, the Prophet (ﷺ) prohibited women from traveling without a mahram. This is the safest and most authentic opinion. We urge all sister pilgrims to travel in the company of their husband or a close, qualifying male relative (mahram).
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Yes, proxy Hajj (Hajj Badal) is permissible, provided that the person performing it has already performed their own obligatory Hajj first, and the person on whose behalf it is performed is either deceased or permanently unable to travel due to terminal illness or old age.
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Yes, a menstruating woman can enter Ihrām and perform all rites of Hajj (standing in Arafat, Muzdalifah, stoning) except performing Tawaf around the Kaaba and its subsequent Sa'i. She must delay her Tawaf al-Ifadah until her cycle ends and she has purified herself.
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While permissible, the Sunnah of the Prophet (ﷺ) and the Companions was to perform one Umrah per trip. It is generally more virtuous to spend your time performing voluntary Tawaf and dedicating yourself to prayer, rather than exiting the Harām limits to enter Ihrām again.
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Yes, there are three types of Hajj: Tamattu' (performing Umrah, exiting Ihrām, then entering Ihrām for Hajj—highly recommended), Qiran (combining both in a single Ihrām), and Ifrad (Hajj only). We primarily organize and guide our pilgrims to perform Hajj al-Tamattu' as it is the most recommended.
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Unintentional mistakes do not necessarily invalidate your Hajj. Depending on the type of mistake, you may need to perform a corrective action (such as offering a sacrifice) or simply repent and seek Allah's forgiveness. However, a pilgrim should never deliberately neglect an obligation or commit a prohibited act while assuming that fidyah is an acceptable substitute. The goal is to perform Hajj sincerely and as closely as possible to the Sunnah. If you are unsure about a mistake, consult a qualified scholar as soon as possible.
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Yes, absolutely. You can supplicate with whatever is in your heart during Arafat, Tawaf, Sa'i, and all other holy sites. While reciting Sunnah supplications in Arabic is highly virtuous, sincerity and understanding are paramount.

According to the majority of scholars (including Abu Hanifah, Malik, and Ahmad), Hajj must be performed immediately once a person becomes financially and physically able. It is sinful to delay it to a later year without a valid excuse (such as illness or lack of safe passage). The Prophet (ﷺ) said: "Hasten to perform Hajj, for none of you knows what will happen to him." (Musnad Ahmad: 2867).
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Yes, children can perform Hajj, and their Hajj is valid and they (as well as their parents) will receive immense rewards for it. However, it does not excuse them from the obligatory Hajj of adulthood. Once the child reaches puberty and meets the capability criteria, they must perform Hajj again.

Hajj is a physically demanding journey. While we will ensure transportation wherever permitted by the Saudi Authority, you should expect to walk 10 to 15 kilometers daily during the peak days of Hajj (especially stoning at Jamarat and performing Tawaf/Sa'i). We strongly advise starting a daily walking regimen several months before departure to build stamina.

Yes. Every group is personally accompanied by experienced, group leaders, with support from qualified Islamic mentors who provide regular lectures and answer ritual-related questions.

Do not panic. Before traveling, we provide every pilgrim with a dedicated ID card, wristband, hotel card, and a local Saudi SIM card. We also share live GPS locations of our tents and hotels via mobile messaging groups so you can easily navigate back or request assistance.

Yes, we recommend bringing an unlocked smartphone. Upon arrival, we will assist you in obtaining a local Saudi SIM card with data, which is essential for communication, navigation, and using the official Nusuk application.

Yes, complimentary Wi-Fi is expected to be available in our hotels in Makkah and Madinah. However, connection speeds can vary due to the high density of pilgrims, so we highly recommend securing a personal mobile data package on your Saudi SIM card.

Saudi Arabia generally experiences very hot weather during the Hajj season, with temperatures often exceeding 40°C (104°F). It is vital to stay hydrated, carry an umbrella, use sunscreen, and seek shade whenever possible.

Yes, you can wash your Ihrām sheets with unscented soap while in state of Ihrām, or use regular detergent once you have completed your Umrah or exited Ihrām. We recommend bringing at least two sets of Ihrām garments.

This depends entirely on your personal habits, as meals and transport are already covered in your package. We suggest carrying around BDT 30,000 equivalent in Saudi Riyals for booking your obligatory Hady (sacrifice) as we generally keep this out of the package and another BDT 30,000 to BDT 50,000 equivalent in Saudi Riyals (SAR) or carrying an international debit/credit card for shopping, charity etc.

You can begin your process by filling out the booking form on our home page or getting in touch with us directly. To secure a pre-registration slot, you will need to submit your National ID or Passport copy and pay the government pre-registration deposit.

Yes, we provide flexible installment options for our Hajj packages leading up to the final payment deadline set by the Ministry of Hajj. Our specialists can design a custom payment plan to suit your budget.

Cancellations are processed in accordance with the official guidelines set by the Bangladesh Ministry of Religious Affairs and the Saudi Ministry of Hajj. Any non-refundable government deposits or visa processing fees will be deducted. Please speak with our specialists for further specific details.

Visas, flight tickets, and hotel vouchers are typically finalized and handed over during our pre-departure seminar, approximately 7 to 14 days before your scheduled flight.

We work closely with government authorities to ensure timely submissions. In the rare event of a visa processing delay, our dedicated desk will coordinate directly with the Hajj Office and keep you fully informed. All packages are subject to Saudi regulatory approvals.